Sometimes a decoration, a habitat, a kiosk or any other building becomes dark and an icon with a broom appears above it. It means, that the building isn't functioning and it needs maintenance. Perform maintenance by several taps or swipes according to the type of the building to get the building operational again.

Please try to execute the following general troubleshooting steps according to the system you are using: Step 0. Make sure that you have enough memory space on your device (if there is not, try deleting items that you are not using). Step 1. Close all the unneeded background applications before launching the game. Step 2a (for Android devices...

It's unfortunate that players choose to use cheat programs, modded APKs or other exploits, but there is little we can do to stop them at the moment. As long as we have the option for offline play, it leaves the game venerable to be exploited - this is not unique to Creative Mobile games, but to mobile games in general. From the Creative Mobile pers...

No worries, we deal with similar cases on a daily basis. Just open a ticket with our Support Team and send us the following info: - Game that you are referring to - Your player id / gamer tag / nickname in the game - Proof of purchase. It can be bank invoice, invoice from Apple AppStore or order confirmation with order number from Google Play...

Creative Mobile has a strict policy against foul language, abusive language or harassment of any kind. This is clearly outlined in our Terms of Use [http://creative-mobile.com/about-us/terms-of-use/]. Please contact our Support Team [https://support.creative-mobile.com/Tickets/Submit] with a screenshot of the offending text.

We recommend you try the following: * Check your Internet connection (it is better to use Wi-Fi Connection instead of 3/4/5G), to make sure it is not interrupted. * Clear the “cache memory” on your device. * Restart the phone (switch off/ switch on) and wait before opening your application. * Make sure you have got the latest update avail...

Please ensure that you have some free space on your device hard drive and try to download it a little bit later. For Android devices you can try to do the following: clear the cache of Google Play Store and Google Play Services Applications. After that try to download the game again. If the issue persists, definitely open a ticket with our Supp...

All purchases are made through Google Play and require multiple confirmations from the owner of the device. If something did happen, please refer to links below: Purchases on Android: https://support.google.com/googleplay/answer/2851610?hl=en&ref_topic=3364671 [https://support.google.com/googleplay/answer/2851610?hl=en&ref_topic=3364671]  Pur...