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Our office hours are Monday to Friday 9:00 - 17:00 EET (Eastern European Time) that's 2:00am - 10:00am EST (Eastern Standard Time). We strive for excellence in our communication with our players and the community, you can expect to get a response on your ticket within 2 working days (48 hours).
Knowledgebase: Nitro Nation Online
I made a purchase, but didn't receive it. What is wrong?
Posted by Evgeny Kuznetsov on 22 February 2019 04:48 PM

It can take up to 48 hours for the purchase to go through. Restarting your device may also update the info on your device.

In case it still hasn’t arrived after 2 days - please, use in-game support chat system that is located in Help Center in the game or here and send us a screenshot of the receipt you got on your email for that purchase and don’t forget to tell us your username in the game.

Once we receive this information, we will investigate the matter and get back to you ASAP.

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